The brief: Turn a pile of customer feedback into a triage tool. L3 on the Builder PM Ladder, about 90 minutes.
1. Write the bet
PMs lose hours each week sorting raw feedback by hand. A small tool that groups feedback by theme and flags urgent items would cut that to minutes, and you'd trust it enough to use it.
2. Ask for an outcome, not an app
Paste in 50 to 200 rows of real feedback (support tickets, survey answers, app reviews). Get back themes with counts, the three most urgent items with the reason they're urgent, and every item tagged so you can check the work.
3. Catch the failure
Watch for invented themes with no rows behind them, and for one angry customer being counted as a trend. Ask it to show the row behind every claim.
4. Add the guardrail
Make the tool cite row numbers for every theme and refuse to call something urgent without a quoted line. Strip names and emails before you paste anything in.
5. Watch real use
Run it on this week's feedback and compare it with how you'd have sorted it. Where did it beat you? Where would you not trust it?
Tools
Any: Claude, ChatGPT, Lovable, v0, Cursor, Replit
Share what happened
Share a screenshot (no customer data), what you built it with, and one thing that surprised you.
This was the Week 01 brief. This week's is Turn a rough sketch into a prototype one person can click. See every brief so far.